The first thing to say about the NWMS help desk is that it’s not a call centre. As a client, you have your own help desk co-ordinator, who makes it their business to understand your business and its needs.
Our 24/7 Helpdesk based in St Helens handles over 15,000 calls per annum for a variety of clients and contractors. This call volume is supported by our technology platform that delivers to various SLAs and KPIs. This means that, whether you contact us by telephone, email or through our Client web portal, our responses to your requests are intelligent, cost effective and timely. We get you the right tradesman to fix your problem to affect a first time fix. Excellent communication is at the heart of our help desk