Questions & Answers

What is Planned Maintenance?


Planned preventive maintenance (PPM), more commonly referred to as simply planned maintenance (PM) or scheduled maintenance, is any variety of scheduled maintenance to an object or item of equipment. Specifically, planned maintenance is a scheduled service visit carried out by a competent and suitable agent, to ensure that an item of equipment is operating correctly and to therefore avoid any unscheduled breakdown and downtime.


What is Reactive Maintenance?


As the name suggests, reactive maintenance (also called emergency or breakdown maintenance) is unplanned and involves restoring equipment when it fails by replacing or repairing faulty parts. The cost of reactive maintenance is high due to the unplanned production downtime, damaged machinery, overtime, and callout fees caused by the uncertain timing and nature of failures.

What is Compliance?


Compliance Health and safety law states that organisations must:


Building owners are responsible for ensuring that their properties are fully compliant with regulations for services such as electrical, fire, gas and water. With so many complex standards it can be a real challenge to maintain compliancy, and keep up with current best practice.


Failure to comply with these requirements can have serious consequences – for both organisations and individuals. Sanctions include fines, imprisonment and disqualification.

What is Hard Services?


Hard Services are ones which relate to the physical fabric of the building and cannot be removed. They ensure the safety and welfare of employees and generally are required by law.

What is Soft Services?


Soft Services are ones which make the workplace more pleasant or secure to work in. They are not compulsory and can be added and removed as necessary. Carrying out a Facilities Needs Assessment will help you to identify which services are actually needed by the company and which are unnecessary.

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Trading Address: Unit 1, The Bold Business Centre, Bold Lane, St Helens, WA9 4TX | Company Registration: 10869995 | © North West Maintenance Solutions Limited T/A NWMS Facilities Services, NWMS Project Services, NWMS Housing Services and NWMS Insurance Services 2018