24 Hours, 7 Days a week, 365 Days a year Helpdesk to take your calls and deploy our technicians to your emergencies.
We dedicate an account manager within our helpdesk to be the same friendly voice for those reactive calls with an escalation process.
All our employees from the helpdesk to technicians are directly employed to help us deliver our renowned over and above service.
Our technicians are based across 10 teams in the United Kingdom to provide you a quick response no matter the location.
The NWMS job management system allows our technicians to work from PDA and our helpdesk to track jobs live to always be able to communicate with you
All our vehicles are stocked with a full range of everyday items, we also stock all items from our clients finishing guides to enable us to deliver a high first time fix rate.
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